Return Policy
Return Policy and Exchange
We are devoted to ensuring our customers’ complete satisfaction. We strive to enhance the shopping experience of our customers by offering exquisite hand-crafted items of the best quality, crafted using ancient techniques from Nepal, a Himalayan country with a rich generational heritage. Going above and beyond is our standard practice, as we are always ready to exceed your expectations.
- You item was delivered in a physically damage.
In the event an item is damaged during shipping, we will need to file a claim with the shipping company before we can process a refund. Any damaged product must be reported to us within 48 hours of receiving your package. During this time it will be important to hold on to the original packaging material for the shipping company to process the claim.
- We offer free shipping if order has missing parts or accessories or is different from what was ordered.
Return
If you don’t like the products. All of our products are backed by a 100% money-back guarantee (excluding any shipping & handling charges incurred by Himalayan Mart Pvt. Ltd). You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. So we request you to confirm the order by requesting more pictures and information about the products before you place an order.
To request a return, contact us by emailing info@himalayanmart.com
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days.
Exchanges
No exchange is provided by our store.
