frequently asked questions
Q. What is the Himalayan Mart product guarantee?
Ans. Himalayanmart.com unconditionally guarantees the quality of all merchandise. Should any item from this web site be deemed defective, we will gladly assist you.
Q. Will my personal details remain private?
Ans. Your personal and credit card details are encrypted at your browser before they are sent to Himalayan Mart. Your credit card details are stored on secondary secure servers which are not reachable via the Internet and are under constant 24 hour security surveillance.
Q. How long will it take for my order to be shipped?
Ans. Orders are usually processed within 72 hours after being placed. Delays may be caused due to credit card verification or if there is a problem in processing your charge card. If we are unable to process you charge card we will attempt to first reach you via email, then either by telephone or traditional mail. We will also try to contact you if there are any other problems with your order.
Q. How do I know if my order has been shipped?
Ans. If you have provided us with a valid email address, you will receive an email from us when we have shipped any item on your order.
Q. How can I check the status of an order?
Ans. To check the status of your order, please refer to DHL TNT, FED Ex or EMS websites. Once we dispatch your parcel we will send you an shipping notification.
Q. What if part of my order is not available?
Ans. After you have placed your order, if for some reason an item is not available to ship, then will be cancelled from your order. We will attempt to notify you via email first, then by either telephone or traditional mail, that an item has been cancelled from your order. You will not be charged for any item that is not shipped.
Q. What is your return policy?
Ans. Our goal is your complete satisfaction. If you are unhappy with any purchase, you may return it to us within 30 days for exchange or a full refund but you have to pay the shipping charges. The costs associated with the return of Products are the sole responsibility of you except in the case that we reasonably determine that the returned Products were defective or lost while delivery.
Q. What kinds of products are available ?
Ans. Himalayan Mart is an online market place for all kinds of Nepalese handicrafts like: buddha statue, pashmina shwal, pashmina stole, pashmina scraf, thanka, thangka, pashmina, Nepalese dolls, Nepalese puppets, Nepalese masks, Tibetan artifacts, singing bowl, mala, Nepalese silver jeweler, prayer wheel, bell, dorje, vajra etc
